Refunds

You can get unspent purchased credit back to the card that paid for it. Credit grants, including starter credit and promo codes, are never refunded.

Ask for a refund

Contact support with your org and the top-up you want refunded. Support checks the request and starts the refund; refunds above $500 are approved by a second person at Nodus. You do not need to stop your work first.

The amount leaves your available balance as soon as the refund is approved, so it cannot be spent while the card refund is processing. The top-up shows the refund under Usage & billing → Receipts & invoices, and nodus get transactions shows a RefundRequest and then a Refund. Your card is usually credited within 5 to 10 business days. If the card refund fails, a RefundFailed transaction returns the amount to your balance.

What can be refunded

• At most what you paid on that top-up, less anything already refunded on it.
• At most your unspent purchased credit at approval: credit already used for runs is not refunded.
• One refund per top-up at a time, in whole cents.

Disputes

If you dispute a payment with your bank instead, the disputed amount is removed from your balance and new work is paused with 402 PaymentDisputed until the dispute closes. Running work continues. Contacting support first is usually faster.